David Mitzenmacher

Customer Loyalty and Employee Engagement

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  • My latest posts

    • Calculating Net Promoter Score with Microsoft Excel
    • What is Net Promoter?
    • A Tale of Bad Profits
    • How Marriott made me a rabid Promoter for the price of a bottle of water
    • The Role of Human Resources in Creating a Customer-centric Culture
    • Defining the role of the Chief Customer Officer

  • Categories

    • Best Practices
    • Chief Customer Officer
    • Culture and Engagement
    • Good and Bad Profits
    • Net Promoter

  • My latest tweets

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  • Find Me On

  • David on the Web

    • My LinkedIn Profile
    • Volusion eCommerce Software
    • Volusion Online Business Blog

  • Links

    • CRM Intelligence & Strategy
    • Customer Bliss
    • Customers Rock!
    • Gallup Management Journal
    • Net Promoter Community
    • Satmetrix Blog
    • Service Untitled
    • The Chief Customer Officer Council
    • Voice of Vovici
    • Xtreme Customer Loyalty

    • Tag Cloud

      bad profits CCO Chief Customer Officer CRM culture customer lifetime value customer loyalty human resources Loyalty Net Promoter Net Promoter Score NPS retention volusion
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