My name is David Mitzenmacher, but you can call me Mitz if you’d like. I am passionate about the art and science of Customer Success and Customer Experience. I intend to use this blog to share thoughts, best practices, and perspectives on driving mutually beneficial outcomes with clients.

I am currently Vice President of Client Experience and Transformation at ADP. In this role, I have the privilege of leading a team tasked with transforming the way that we engage with our clients.

Earlier in my career, I held Chief Customer Officer, Vice President of Customer Success, and other leadership positions at companies like Rackspace and Kareo.

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